Returns, Refunds & Exchanges

Artisan Co-op Store is committed to providing quality products to our customers. Don't love what you've purchased? Not the right size? Didn't arrive in time? Don't worry, we've got you covered. Take a look at our returns policy to understand exactly how to return your order.
 

RETURNS

All returns must be made within 14 days of receipt of merchandise, in original condition. We take no responsibility for charges or delays incurred at the receiver's end as this can vary depending on the rules of customs in each country. For further details on our shipping policies, please refer to the Customs Information page. Sale items may not be returned or exchanged unless they are faulty. Returns may only be made via artisancoopstore@gmail.com with the subject Customer Care Returns. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
 

EXCHANGES

All exchanges must be made within 14 days of receipt of merchandise. If you wish to exchange an item please email us as soon as possible to reserve another item. Items may only be exchanged for other items at the Artisan Co-Op Store. Exchanges may only be made via mailing artisancoopstore@gmail.com, with the Subject: Customer Care Exchanges. Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.
 

SALE ITEMS

Sale items may not be returned or exchanged unless they are faulty.
 

RETURN PROCEDURE

All returns and exchanges must be emailed to artisancoopstore@gmail.com, with the Subject: Customer Care Exchanges or Returns, correctly packaged with the original order number referenced clearly on the outside of the parcel, and sent to:
Artisan Co-op Store
8 Rimu Street,
Eastbourne, Lower Hutt 5013
New Zealand